Offline mode active. Shopper work is being saved locally and can sync when the connection returns.

Restaurant Intelligence Platform

GuestScope turns expert secret shopper visits into actionable restaurant reports.

Built around your hospitality standards, this app supports shopper scoring, receipt reimbursement, restaurant billing summaries, and easy-to-read trend reporting across every visit.

How It Works

A simple flow from assignment to delivered report

1

Assign

Restaurants request a visit and define the reimbursement amount available to the shopper. GuestScope assigns an expert shopper and schedules a visit.

2

Score

The shopper records observations, exact service times, comments, and receipts in the app.

3

Report

Restaurant users receive a detailed report with scores, histories, timing data, and billing visibility of the reimbursement paid and the fee for the visit.

Restaurant Programs

Detailed scoring with historical trends

Track development across one location or multiple stores under one account.

Secret Shoppers

Industry experts only

We recruit experienced restaurant professionals, not general consumers.

Simple Interface

Powerful Data

Assignments, scoring, receipts, timing, and reporting all live in one workflow.

For Restaurants

Why restaurant groups and operators should work with GuestScope

GuestScope may cost more than many secret shopper services, because the people visiting your restaurant are not average diners off the street. Our shoppers are highly vetted hospitality professionals with serious restaurant experience and a sharper eye for service, food quality, timing, and leadership. Their insight is simply more valuable.

Higher-quality evaluators

Our shops are performed by experienced restaurant people who can identify what is really happening operationally, not just describe how a meal felt.

Reports built for follow-up

Detailed scoring creates histories and trends by category, making it easier to monitor improvement and identify recurring opportunities.

Timing history that matters

Service activity times are recorded at many points in the meal so you can build a history of speed, pacing, and timing performance, and easily spot timing bottlenecks.

Multi-location visibility

One account can track histories, reports, and trendlines across multiple restaurant locations.

For Secret Shoppers

Why experienced restaurant professionals should sign up

We only utilize restaurant industry experts, which allows us to charge more for secret shops and pay more to shoppers. The work is managed through the app, so you are not stuck writing long, tedious reports after every visit.

Built for real industry backgrounds

Extensive restaurant experience is a must, whether your strength is fine dining, casual dining, or quick service.

Cleaner workflow

Assignments, scoring, receipts, comments, and timing notes are all handled inside the platform instead of through long-form email reports.

Professional-level evaluations

The scoring framework is detailed enough to reflect the judgment of chefs and seasoned operators, not generic mystery shopping checklists.

Offline-first field use

Complete shops even when reception is weak, then sync once you reconnect.

Contact

Tell us who you are and how you would like to work with GuestScope

Team Access

Team Sign In

Admins sign in with Google Workspace and are routed into the Admin workspace.

Secret shoppers sign in with their GuestScope login using password plus a texted code or a saved passkey.

Enter your password first. We will then send a text verification code for the second sign-in step.

Local demo admin access for this browser only.

Sign in to reach the correct Admin or Shopper workspace.

Restaurant Access

Restaurant Sign In

Enter your password first. We will then send a text verification code for the second sign-in step.

Use your restaurant credentials to open the client dashboard.

Workspace

Dashboard

Account

Signed In

Program Snapshot

At a Glance

Admin

Program Totals

People

Create shopper

Accounts

Create organization

Locations

Restaurant creation

Primary restaurant users add restaurant locations from inside their own dashboard.

Admin creates the organization and its primary restaurant user. That primary user then signs in to add locations for the organization.

Access

Restaurant user creation

Additional restaurant users are created by the primary restaurant user inside the restaurant dashboard.

Restaurant organizations manage their own additional users and choose which locations each user can access.

People

Secret shoppers

NameCityPhoneLogin email

Visits

Incomplete Shops

RestaurantShopperTypeDateStatus

Visits

Completed shops

DateRestaurantShopperScoreReport

Accounts

Organizations

OrganizationPrimary userEmailLocations

Locations

Restaurant locations

OrganizationLocationCityTypeBilling

Access

Restaurant users

NameOrganizationEmailPermissionLocation access

Assignments

Create a secret shop visit

Template

Analysis framework

Edit the category and question template that shoppers use and restaurants receive in reports.

Secret Shopper

Secret Shop Info

Scoring

Observation form

No receipt uploaded yet.

Restaurant Portal

Performance dashboard

Organization Access

Locations and users

Locations

Add restaurant location

Users

Add restaurant user

Organization

Current locations

LocationCityTypeBilling

Organization

Restaurant users

NameEmailPermissionLocation access

Visits

Incomplete Shops

ShopperTypeDateStatus

Visits

Completed shops

DateShopperScoreReport

Report

Latest delivered shop

Trendlines

Score history

Timing

Timing history

Billing

Reimbursements and fees

DateReimbursementVisit feeTotal chargeCharge source